Return and Refund Policy

At Feather Sleeps, we prioritize your satisfaction. If for any reason you are not completely happy with your purchase, our straightforward return and refund policy is here to help.

Eligibility: To be eligible for a return, your mattress must be unused and in the same condition that you received it. It should also be in the original packaging. We recommend retaining the packaging materials until you are sure you are satisfied with your purchase.

Return Time Frame: You have 30 days from the date of delivery to initiate a return. This period allows you sufficient time to evaluate the comfort and quality of your mattress.

Return Process: To start a return, please contact our customer service team at [customer service email/phone number]. Provide your order number and the reason for the return. Our team will assist you with the return process and provide a return shipping label. Please securely package the mattress and attach the provided shipping label.

Inspection and Refunds: Once we receive the returned mattress, our quality assurance team will inspect it. This process ensures the mattress is in its original condition. Upon successful inspection, we will process your refund within 5-6 business days. The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges: If you wish to exchange your mattress for a different model or size, please follow the return process and place a new order for the desired mattress.

Non-Returnable Items: Please note that customized or personalized mattresses are not eligible for returns unless they arrive damaged or defective.

For any questions or further assistance, feel free to reach out to our customer service team. Thank you for choosing Feather Sleeps, where your comfort and satisfaction are our top priorities.